POLICIES

Cancellation Policy:

Thank you for choosing Muscle Elements. We have a 24-hour cancellation policy. If you are unable to provide this notice, you will be required to pay in full for the missed appointment if we are unable to fill the spot. We often have a wait list and if given enough notice, we can fill the appointment. If you have an emergency, please let us know so that we can treat your specific situation with personal attention. **We do not consider work conflicts as emergencies. This cancellation policy is necessary for our small business to continue to serve our clients in need of treatment, and also to make our services a feasible career for our practitioners. The practitioners practice a maximum of 4-5 hours per day so that you can be sure to get high quality treatment and so that they can stay healthy and injury free. One missed appointment out of 5 appointments has a significant financial impact. It is possible to cancel appointments through our online booking system up to 24 hours before the appointment. If you need to cancel within 24 hours of your appointment time please call or email the clinic.